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Digital Transformation Agency
COVID App: One trusted source for 7 million people
USER EXPERIENCE
PRODUCT DESIGN
DESIGN SYSTEM
ILLUSTRATIONS
DEV HANDOVER
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OVERVIEW
The Coronavirus Australia app was the Australian Government’s official channel for up-to-date COVID-19 information, bringing announcements, health advice and changing rules together in one place.
During the pandemic, guidance shifted daily and rules varied across states and situations. The app needed to keep pace. The brief was to lead a revamp that made the app scalable and adaptable, so new information could reach Australians quickly and clearly, whatever the situation.
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PROJECT OVERVIEW
Client:
Digital Transformation Agency
Industry:
Public Sector
Date:
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WHAT WE DID
In six months, we led the revamp and launch of the Coronavirus Australia app as part of the Digital Transformation Agency, working directly with the Department of Health. The result was an app designed for change, ready to deliver new rules and announcements to Australians the moment they mattered.
A clear information architecture and a scalable design system meant the app could grow with every update, while thorough accessibility and device testing ensured it worked for every Australian, on every phone.
The app went on to reach more than 7 million downloads, giving the nation one trusted place to stay informed through one of the most critical periods in its history.
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OUR PROCESS
Information architecture
We restructured the app’s content so information could be added, updated and found quickly, no matter how fast the guidance changed.
User flows
We mapped clear journeys through the app, helping people reach the advice that mattered to them in as few steps as possible.
App design in light and dark mode
We designed the full experience in both light and dark mode, giving users comfort and clarity at any time of day.
Accessibility and device testing
We tested for accessibility and across a wide range of phone devices, making sure critical information was clear and usable for everyone.
Design system and handover
We set up a design system so new content and features could be added fast and consistently, then prepared a detailed handover for development.
Impressions worth remembering
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